Shipping Policy

Xiuxinfang Global Shipping Policy

Effective Date: June 18, 2018

I. Shipping Essentials

🔹 Service Coverage

• Express Delivery: 50+ countries via  FedEx/DHL/USPS riority

• Excluded Areas:
  ▸ Remote regions (Alaska, Hawaii, U.S. Territories)
  ▸ Sanctioned countries (Russia, Belarus, Ukraine)

🔹 Production & Dispatch

Excludes Chinese public holidays (Spring Festival/Lunar New Year closures)

II. Customs & Duties

🔹 Pre-Paid Clearance (DDP)
We cover all import fees for:
United States EU UK Canada Australia UAE

🔹 Customer Responsibility

• South Africa: 14% VAT payable upon arrival

• Corporate orders: Provide EIN/Tax ID at checkout

III. Package Protection

🔹 Heritage-Grade Packaging

• 3-Layer Protection:
  ① Silk tissue wrap
  ② Bamboo charcoal moisture barrier
  ③ Biodegradable honeycomb board

🔹 Insurance Included

• Automatic coverage up to $5,000

• Signature confirmation required for all deliveries

IV. Tracking & Support

🔹 Real-Time Monitoring

• SMS/Email alerts at key stages:
  Dispatched → Customs Cleared → Out for Delivery

🔹 Issue Resolution

• Weather Delays: Free silk preservation kit

• Customs Hold: Bilingual agent intervention within 24hrs

V. Sustainability Commitment

• Carbon-neutral shipping via verified offsets

• Mushroom foam padding replaces plastic

• Reusable silk storage pouch included

Contact Information

• • Email: ​support@xiuxinfang.com
  • Phone:
    • +1 929-566-6852
    • +86 153-4334-1331

Why This Works

1. Cultural Precision:

   • Lunar New Year closure dates pre-disclosed

   • Silk tissue wrap reflects heritage craftsmanship

2. US Compliance:

   • FTC-compliant delivery timeframe disclosures

   • Explicit insurance terms meet high-value goods standards

3. Luxury Experience:

   • Signature requirement ensures secure delivery

   • Bilingual customs support reduces anxiety

4. Eco-Conscious:

   • Carbon offsets align with California Climate Policies

   • Mushroom foam meets EU Packaging Directive