Terms of Service
Xiuxinfang Service Terms
Effective Date: June 18, 2018
1. Service Overview
Xiuxinfang (“we”) provides hand-embroidered products and related services globally through www.xiuxinfang.com. These Terms apply to all orders, payments, deliveries, and post-sales activities. By confirming your order, you agree to be bound by these Terms.
2. Order Processing
2.1 Order Confirmation
- Upon confirmation, a unique order number will be generated and notified to you via email/WhatsApp.
- Cancellation Policy: Orders may be canceled free of charge within 48 hours of confirmation; cancellation after this period will not result in a refund.
2.2 Payment Methods
- Only PayPal Accounts Are Accepted: Supports transactions in over 28 currencies with zero fees.
- Prohibited Payment Methods: Credit/debit cards are not accepted. All transactions are processed through PayPal’s PCI DSS Level 1 secure system.
3. Shipping and Returns
3.1 Shipping Liability
- Transport Damage: We assume responsibility for damages occurring during transit within the carrier’s liability period (proof of delivery record required).
- Quality Return: We cover round-trip shipping, taxes/VAT, and insurance fees (provide a quality inspection report).
3.2 Return Conditions
- Mandatory Acceptance:
- Manufacturing defects, functional failures, or material discrepancies.
- Severe packaging damage during transit.
- Optional Returns:
- Subjective dissatisfaction (requires prior confirmation of style/size).
- Wrong orders (due to buyer error).
3.3 Cost Allocation
| Return Reason | Shipping | Taxes/VAT | Additional Costs |
|---|---|---|---|
| Quality Issues | Seller-funded | Seller-assisted tax refund | Detection fees borne by seller |
| Transport Damage | Seller-funded | Seller-assisted tax refund | Repair costs borne by seller |
| Buyer Misuse/Wrong Order | Buyer-funded | Buyer-funded | – |
4. Post-Sales Service
4.1 Warranty Application
- Submit warranty requests via WhatsApp/email with order number, product photos, and issue description.
- We will respond within 5 working days and arrange repair/replacement.
5. Privacy & Data Protection
- Data Collection: Only essential registration/order data and anonymized behavioral logs are collected to optimize services.
- Security Measures:
- AES-256 encryption for stored data.
- No sharing of sensitive data with third parties (excluding PayPal, which processes payments separately).
- User Rights: You may access, correct, or delete your data (refer to our Privacy Policy).
6. Intellectual Property
All product designs, trademarks, and copyrights belong exclusively to Xiuxinfang. Unauthorized reproduction or reverse engineering is prohibited.
7. Limitation of Liability
- Indirect Damages: No liability for profit loss, business interruption, or other indirect damages caused by delays or defects.
- Compensation Cap: Maximum compensation per order is 100% of the order total.
8. Service Termination
- User Default: Account suspension and termination for fraud, malicious claims, or policy violations.
- Post-Termination: Liability for breach of contract remains enforceable.
9. Dispute Resolution
- Negotiation: Contact us via WhatsApp/email for 24-hour resolution.
- Legal Action: Disputes under buyer’s jurisdiction courts, governed by the CISG.
10. General Provisions
- Policy Amendments: Terms may be updated without notice, published on our website.
- Notification: Critical notices are sent via email/WhatsApp to registered addresses.
- Entire Agreement: These Terms supersede all prior口头 or written agreements.
Automatic Consent
Your purchase of our products constitutes your acceptance of these Terms of Service.